Returns & Exchanges

At Rustorange, we strive to ensure you love your handcrafted fashion pieces, but if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy. Please ensure the items are unworn, unwashed, and retain all original tags to be eligible for a full refund or replacement.

Return Process

• 1.
  Initiate Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Quality Check & Packing

  Securely pack the items in their original packaging, ensuring the invoice is included and the product is in its original condition.

• 3.
  Scheduled Pickup

  Our courier partner will arrive at your doorstep within 24-48 hours to collect the package; please ensure you receive a pickup confirmation receipt.

• 4.
  Refund Processing

  Once the item reaches our warehouse and passes quality inspection, your refund will be initiated to your original payment method or store wallet within 7 business days.